By checking your Tracking Number, you will be able to find where the order is.
Your shipping, insurance and handling is covered by us for no extra charge and we take responsibility if the postal service loses your package or your purchase does not arrive within the guarantee period mentioned for that product. We will replace or refund your purchase according to your request for no extra charge.
On some occasions you may have missed the delivery and it may be at the Post Office or being held at the Depot. If this happens, as with any package, you will have to contact the local services and we cannot take responsibilty.
Custom charges or taxes may be applied depending on the destination state, or country.
Most people have experience ordering online from various sources and usually have no issues with extra customs charges or taxes.
If custom charges or taxes are applied by customs or the courier in the delivery state or country, it cannot be covered by emoive. We offer FREE shipping, handling and insurance from our end. Please get in touch with your local Customs Office so you not surprised with unexpected charges.
The order may be shipped within minutes of being placed. This is because the order is placed immediately and suppliers may process the order at the warehouse in literally seconds.
Unfortunately, this means we are unable to cancel or edit the order after it is made. Please make sure all the details you provide are accurate and that you carefully make your selection.
Please take responsibility and make sure that you put in the correct address. If you have given us the wrong address, you will have to re-order the item to the correct address.
Please take responsibility and make sure you order the correct item that you want. We cannot refund or exchange an item we have shipped the correct item that was ordered. You will have to re-order the correct item.
If an item has been misused or damaged by you, please take responsibility. We can't take responsibility for misuse of items. You will have to re-order another item.
Our 30 day Buyer Protection Guarantee applies to all purchases for incorrect or faulty items being delivered to the purchaser.
When are refunds given?
1. Refunds will be available only for 30 days from the date of order placed and for the following reason only: If incorrect or faulty items are delivered to the purchaser.
2. Refunds will be issued if the purchased item does not arrive within 5 weeks from the date of order being placed and the purchaser requests a refund instead of a replacement.
When are refunds not given?
At no time will emoive give a refund for the following reasons: incorrect selection was made by the purchaser (eg. incorrect item, size or color etc.). Please make sure the item you have selected is correct and the shipping details are correct before placing your order.
Can I exchange my purchase?
We do not offer exchanges including exchanges for: incorrect selection was made by the purchaser (eg. incorrect item, size or color etc.). Please make sure the item you have selected is correct and the shipping details are correct before placing your order.
We have a buyer protection guarantee in the rare case of faulty or incorrect product(s) being delivered. We will replace the item according to the buyer protection guarantee as mentioned in the description on the product page for that product from the date of order being placed. To complete your replacement, please send the following information to customer support at firstname.lastname@example.org within the buyer protection guarantee period:
- Description of the error or fault
- Picture or video of the incorrect item or fault
Once your details and picture or video is received and inspected, we will send you an email to notify you that your request for replacement has been accepted, if this is the case, and we will continue to begin the replacement process.
We will immediately send out the new or correct item to the same shipping address at no extra charge to you. You will receive a new order and tracking number as per our general order processing system.
If this process is not to your satisfaction please contact us immediately and we will do our best to resolve the issue. If approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
All orders are placed immediately and cannot be changed. Shipping of products may occur within minutes of order being placed. Please make sure the item you have selected is correct and the shipping details are correct before placing your order. We cannot cancel or change any orders placed.
We use Stripe to process our payments. Stripe is one of the most popular and secure payment providers in the world. It is a PCI Serivice Provider Level 1, which means it has the highest grade possible in commercial security. So you can rest assured that your information is safe and secure.
You can be certain that your sensitive information including address and credit/debit card numbers are safe under the highest industry-standard encryption systems. Because it is encrypted, in the rare chance that the data is intercepted, it cannot be read!
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).